Bookshopr.com’s return & refund policy
Effective date: 2024
1. The introduction
Bookshopr.com (“we,” “our,” or “us”) wants you to be fully happy with your purchase. If you are dissatisfied with your order for any reason, please follow the steps outlined in this Return and Refund Policy to return items and receive a refund.
2. Return Eligibility.
The following conditions must be completed in order to qualify for a return:
Returns must be made within [5] days of receiving the order.
Items must be in their original, unused condition, complete with all original packaging, tags, and labels.
Proof of Purchase: You must produce a receipt or proof of purchase to complete your return.
3. Non-Returnable Items.
The following items cannot be returned or exchanged.
Books or storybooks designated as “final sale” or non-returnable
Personalised or customised books
Gift cards:
4. How To Begin a Return
To begin a return, please follow these procedures.
Please Contact Us: To obtain a return authorisation, send an email to [your email address] or call [your phone number]. Please provide your order number and reason for return.
Get Instructions: We will give you complete instructions on how to return the item(s), including the return mailing address.
Prepare Your Package: Pack the item(s) safely in its original packaging and include a copy of your receipt or proof of purchase.
Send the package to the address specified in the return instructions. You are liable for the return shipping expenses unless the return is due to a mistake on our side or a damaged goods.
5. Costs for Return Shipping
Return shipping expenses are normally the customer’s responsibility, unless the return is due to our error (e.g., erroneous or defective goods). If we made an error with your order or if the item is faulty, we will pay for the return shipping.
6. Refund Procedure
We will issue your refund once we have received and inspected the returned item(s). Within [X] business days, your refund will be given to the original payment method. Please take note of these:
initial Shipping expenses: The shipping expenses from your initial purchase are non-refundable.
Restocking Fees: Some items or orders may be subject to a restocking cost of [X]%, which will be deducted from your refund.
7. Exchange
If you want to swap an item for a different title or edition, simply follow the return procedure stated above and place a new order for the desired item. Exchanges are contingent upon availability.
8. Items that are damaged or defective.
If you receive a damaged or defective item, please contact us right away at [your email address] or [your phone number] and provide your order number and a description of the problem. In these circumstances, we will arrange for a replacement or refund, as well as pay for the return shipping charges.
9. The Cancellation Policy
If you want to cancel an order before it is dispatched, please contact us right away. We will do everything we can to suit your demands. However, once an order has entered the delivery process, it cannot be cancelled. To return the item for a refund, please refer to our [Return and Refund Policy](link to your return policy).
10. Please contact us.
If you have any concerns or need assistance with returns or refunds, please contact us at:
Bookshop.com
Contact: [2360 Hood Avenue, San Diego, CA, 92123]
Phone: 202-555-0188
[INFO@BOOKSHOPR.COM] is the mailing address.